Pricing and Fees
Fee Schedule & Financial Structure
Clear service rates, sliding-scale eligibility, payment requirements, travel costs, and court testimony fees.
Standard Service Rates
These rates apply when verified income documentation has not been submitted and approved.
Community-Based Visit
Public or community settings. Standard documentation is included.
In-Home Visit
A Home Safety Assessment is required before in-home visitation begins.
Video Visit
Secure virtual supervision billed in 15-minute increments.
Intake / Setup Fee
One-time, non-refundable setup fee for each participating party.
Additional Services
Specialized, therapeutic, assessment, reporting, and exchange services.
Home Safety Assessment
Required for all in-home visits.
Therapeutic Monitoring
Full professional rate; 2-hour minimum.
Parent / Life-Skill Coaching
Skill-building, structure, and practical support.
Mediation Session
Facilitated by a certified mediator.
Supplemental Reports
Letters or summaries beyond standard reporting.
Supervised Exchange
No 2-hour minimum when the monitor is local.
After-Visit Therapeutic Visitation
One hour of therapeutic support occurring after the visit.
Monitor with Child Video Visit
Monitor on site during the video visit; 2-hour minimum.
Virtual Therapeutic Monitoring
Virtual therapeutic monitoring with an on-site supervisor.
Sliding Scale
Eligibility is based on the combined verified household income of both parties. Approved rates remain valid for 90 days.
Important Billing Rules
Financial Policies
Open each section for the full policy language.
Payment, billing increments, and scheduling
- Advance Payment: Fees must be paid in full at least four (4) days before the scheduled visit.
- Minimums & Increments: All in-person visits require a 2-hour minimum. Extensions are billed in 1-hour increments. Supervised Exchanges have no 2-hour minimum when a monitor is local. After-Visit Therapeutic Visitation is billed at a flat one-hour rate per party.
- Virtual Visits: Billed in 15-minute increments and rounded up to the nearest 15 minutes.
- Scheduling: A 30-day schedule must be provided monthly.
Cancellations, late fees, and reactivation
- Cancellation Notice: At least fourteen (14) calendar days' notice through MyCase is required to avoid a penalty.
- Late Cancellation / No-Show: Visits cancelled or moved within 14 calendar days are billed at the full rate and are non-refundable.
- Returned Payment Fee: $50 per return.
- Late Fees: $35 or 5% of the amount due, whichever is greater.
- Reactivation Fee: A $100 fee may apply when services resume after suspension.
Combined income and allocation between parties
- The sliding-scale tier is determined using the combined verified income of both parties for the previous 3 months.
- After the full rate is set, each party pays the percentage required by a court order or written agreement.
- Both parties must pay their required share before a visit is confirmed.
- When no order or agreement states otherwise, costs are divided 50/50.
- Secure Family Visits does not determine, negotiate, modify, mediate, or resolve payment responsibility between parties.
- Services may be suspended until payment obligations are clarified and required fees are received.
Travel, incidentals, holidays, and peak-demand periods
- Mileage: IRS Standard Rate for travel beyond 25 miles each way.
- Incidentals: Parking, tolls, and entrance or venue fees are billed to the responsible party.
- Holiday Rate: 1.5× the regular rate on Federal Holidays, attached weekends, and peak-demand periods.
- Peak-Demand Periods: July 1–7, November 20–December 1, and December 20–January 2.
- Services outside Video Visitation, In-Person Home Visitation, In-Person Video Visitation, and Supervised Exchange are excluded from sliding-scale reductions.
Court testimony and subpoenas
- Subpoenas must provide at least 21 days' notice.
- Hourly Rate: $200 per hour, including preparation, travel, and testimony time.
- Minimum: 2 hours per day.
- The requesting party is responsible for associated travel, lodging, and airfare.
Questions about fees or eligibility?
Contact Secure Family Visits before scheduling so the correct rate and payment allocation can be confirmed.
