How to Start Services with Secure Family Visits
A clear, structured path to beginning visitation services
The safety and well-being of children and vulnerable adults comes first. Before services begin, Secure Family Visits completes a detailed intake and vetting process so each case can be reviewed for safety, appropriateness, service needs, and scheduling requirements.
Five steps from initial inquiry to service setup
Each step helps our team understand the family structure, identify safety considerations, and determine the appropriate service arrangement.
Submit Your Inquiry
Complete the new-client form with your contact information, case background, requested service type, and known information about the other party.
Complete Vetting
Both parties complete the required vetting assessment with our Client Specialist Team so we can understand the family dynamic and determine whether services are an appropriate fit.
Provide Court & Case Records
Submit all current court orders and disclose any active criminal, family-court, domestic-violence, protective, guardianship, or related legal matters.
Complete Onboarding
If the case is accepted, required parties sign the service agreement and complete all onboarding forms and portal requirements.
Confirm Billing
Billing information is uploaded through the secure client portal. Services cannot begin until the required payment has been confirmed.
Information that may be needed during case review
Documents and case details
- Current court orders, custody orders, or guardianship documents
- Information about active criminal, family-court, or domestic-violence cases
- Protective orders, no-contact provisions, or other safety restrictions
- Attorney, guardian, agency, or professional contact information
- Requested visitation type, preferred location, and scheduling needs
Family and safety information
- Background information for parents, caregivers, or involved adults
- Names and ages or birth years of children or vulnerable adults
- Medical needs, allergies, medications, disabilities, or behavioral supports
- Prior supervised-visitation history and the reason prior services ended
- Transportation limitations, location concerns, or other safety considerations
What happens once your case is accepted
Service contracts are issued
Required parties receive the applicable service agreement and onboarding documents for review and signature.
Secure portal access is established
Parties receive instructions for secure communication, document submission, scheduling, and billing.
The appropriate service is coordinated
The team reviews the requested visit type, location, case requirements, and staffing needs before scheduling.
Payment requirements are completed
Visits are not confirmed until required payment has been received in accordance with the fee schedule.
Preparation designed to strengthen the visitation experience
Trauma-Informed Guidance
Support is structured around safety, predictability, respectful communication, and the needs of the protected child or vulnerable adult.
Strengths-Based Preparation
Parents may receive guidance that helps reinforce healthy interaction, consistency, accountability, and child-focused engagement.
Service-Specific Planning
Preparation may address in-person visits, virtual contact, home-based services, exchanges, or reunification needs based on the case.
Bridging the Gap
Once onboarding is completed, parents receive a PDF copy of Bridging the Gap, Secure Family Visits’ practical guide to understanding supervised visitation and preparing for the process with greater confidence.
- How supervised visitation works
- Community and in-home visit differences
- What to expect during a home safety evaluation
- How to prepare a child without creating stress or bias
- How to communicate with the visitation monitor
- Planning tools, worksheets, and checklists
Questions about beginning services
Does completing the intake form guarantee acceptance?
No. The information submitted is reviewed to determine whether the requested services are appropriate and whether Secure Family Visits can safely and professionally serve the case.
Do both parties need to complete intake?
Both parties must complete the required vetting and onboarding process so the company can review the full case background, establish communication, and coordinate services.
What court documents should be submitted?
Submit all current orders affecting custody, visitation, supervision, exchanges, communication, protection, guardianship, or contact. Relevant active legal matters must also be fully disclosed.
Can services begin before payment is completed?
No. Billing information and required payment must be confirmed before a visit is scheduled or allowed to proceed.
Ready to begin the intake process?
Submit the new-client form with as much case information as possible. Our team will review the submission and explain the next required steps.
